PRIVACY POLICY
Updated on January 18th, 2026
Express Gate LLC DBA Truekey Home (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Express Gate LLC DBA Truekey Home.
This Privacy Policy applies to our website, https://express-gate.com/, and its associated subdomains (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
1. Definitions and Key Terms
Company: refers to Express Gate LLC DBA Truekey Home, Arlington, Texas, responsible for your information under this Privacy Policy.
Website: Express Gate LLC DBA Truekey Home’s official site, accessed via: https://express-gate.com/
Personal Data: Any information that allows for the identification of a natural person, including names, email addresses, and phone numbers.
Service: Refers to the services provided by Express Gate LLC DBA Truekey Home as described on our platform, including appointment scheduling and notifications.
2. Information We Collect
We collect information from you when you visit our website, register, book an appointment, or fill out a form. This includes:
Email Addresses
Phone Numbers (specifically for appointment confirmations, reminders, and service updates)
3. SMS Privacy & Compliance (A2P 10DLC)
We value your privacy regarding mobile communication.
Mobile Information Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Exclusion: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opt-In: Users provide consent by checking a box on our website forms to receive notifications and promotional messages.
4. How We Use Your Information
Any information we collect may be used to:
Personalize your experience and respond to individual needs.
Improve customer service and support.
Process transactions and send appointment information, including confirmation and reminder messages via SMS once you have booked and opted-in.
Send periodic emails or SMS regarding our services.
5. How We Protect Your Information
We implement a variety of security measures, including Secure Socket Layer (SSL) technology, to maintain the safety of your personal information. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
6. Your Rights & Opt-Out
Email: You can unsubscribe from email lists at any time using the link at the bottom of our emails.
SMS: You may opt-out of text messages at any time by replying "STOP" to any message received from us. For help, reply "HELP".
Data Access: You may contact us to update, correct, or delete your personal information from our active databases.
7. Kids' Privacy
We do not knowingly collect information from anyone under the age of 13. If we discover that such data has been collected without parental consent, we will remove it immediately.
8. Third-Party Services
We may display content or links to third-party services. We are not responsible for the privacy practices or content of these external sites.
9. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Via Phone: 817-839-2413
Location: Arlington, Texas